1. About KalonLife Wellness Hub
KalonLife Wellness Hub provides nutrition, wellness and lifestyle-support services, including professional diet consultations, personalized nutrition guidance, wellness programs, nutritional products, nutritional supplements, millets, seeds and other wellness-related products and services.
Our website is www.kalonlifewellnesshub.com.
For privacy-related enquiries — Email: kalonlifewellnesshub@gmail.com · Customer Care: +91 95504 99923
2. Information we may collect
Depending on the services you use, we may collect information such as:
A. Personal information
- Name
- Age or date of birth
- Gender, where voluntarily provided
- Mobile number
- Email address
- Communication address
- City, state and country
- Login credentials and account information
- Profile information
- Emergency/contact information where voluntarily provided
B. Nutrition & wellness information
When you voluntarily provide information for a consultation or wellness program, this may include:
- Height and weight
- Dietary preferences
- Food habits
- Lifestyle information
- Physical activity information
- Nutrition-related goals
- Dietary restrictions or allergies
- Information relevant to preparation of a personalized nutrition plan
- Other information voluntarily provided during consultation
Some information provided during wellness consultations may relate to an individual's health or medical circumstances. We process such information only for the relevant purpose for which it is provided and, where required, with appropriate consent.
C. Transaction information
- Order details
- Product/service purchased
- Billing information
- Invoice information
- Transaction reference
- Payment status
Payment card, UPI, banking and other sensitive payment credentials may be processed directly by authorized payment service providers. We generally do not require you to provide your complete card or banking credentials directly to us.
D. Technical information
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Approximate location derived from technical information
- Cookies and similar technologies
- Website usage and performance information
3. How we collect information
We may collect information:
- When you register on our website
- When you create or update an account
- When you book an appointment
- When you submit a consultation form
- During online or in-person consultations
- When you purchase products or services
- When you contact customer support
- When you submit an enquiry or lead form
- When you participate in wellness programs
- When you voluntarily communicate with us through email, telephone, WhatsApp or other permitted communication channels
- Automatically through cookies and similar technologies when you use our website
We aim to collect only information that is reasonably necessary for the relevant purpose.
4. Purposes for which we use your information
We may process personal information for purposes including:
- Creating and managing customer accounts.
- Scheduling and managing consultations.
- Providing nutrition and wellness services.
- Preparing personalized diet or nutrition plans.
- Following up on consultations and wellness programs.
- Processing orders and delivering products.
- Generating invoices and maintaining transaction records.
- Providing customer support.
- Communicating appointment confirmations, order updates and service-related information.
- Improving our website, services and customer experience.
- Managing wellness hub operations.
- Preventing fraud, misuse and unauthorized activity.
- Maintaining appropriate business, accounting and legal records.
- Complying with applicable legal and regulatory requirements.
- Sending promotional communications where legally permitted and where appropriate consent has been obtained.
- Conducting analytics and service improvement using appropriate safeguards.
The DPDP framework requires personal-data processing to be connected to a lawful purpose and provides individuals with rights concerning their personal data.
5. Consent
Where consent is required, we will seek consent in an appropriate manner and communicate the purpose for which personal information is being requested.
You may withdraw consent where the applicable processing is based on consent. Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary for that service.
Withdrawal of consent will not affect processing that we are otherwise permitted or required to undertake under applicable law. The DPDP Act provides for consent, notice and withdrawal mechanisms and requires the processing of personal data to be connected to a lawful purpose.
6. Nutrition and wellness information
KalonLife Wellness Hub may receive nutrition and wellness information when you voluntarily participate in a consultation or wellness program. Such information is used primarily to:
- Understand your stated nutrition and lifestyle requirements
- Provide appropriate nutrition guidance
- Prepare personalized nutrition plans
- Track your wellness-program participation
- Conduct follow-up consultations
- Provide relevant customer support
KalonLife Wellness Hub is not a substitute for a hospital, medical practitioner or emergency medical service. You should consult an appropriately qualified healthcare professional for diagnosis, treatment, medication-related decisions or medical emergencies.
7. Children and teenage users
Because KalonLife may provide child and teenage nutrition services, additional care is taken when personal information relating to minors is provided.
Under the DPDP Act, a child means an individual who has not completed 18 years of age. Where required by applicable law, we will seek appropriate consent from a parent or lawful guardian before processing a child's personal information.
Parents or lawful guardians should provide accurate information and use our child/teenage nutrition services responsibly.
8. Cookies and similar technologies
Our website may use cookies and similar technologies to:
- Enable essential website functionality
- Remember preferences
- Understand website usage
- Improve website performance
- Analyze traffic
- Support security
- Improve user experience
- Support marketing activities where permitted
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Sharing of personal information
We do not sell your personal information as a standalone commercial product.
We may share information with appropriate third parties where reasonably necessary for providing our services or complying with applicable law, including:
- Authorized dietitians and wellness professionals
- Wellness Hub personnel
- Technology and hosting providers
- Payment processors
- Logistics and delivery partners
- Customer-support service providers
- Communication service providers
- Website analytics and technology providers
- Professional advisers
- Government authorities or regulators where legally required
- Service providers acting on our behalf
Where third parties process personal information on our behalf, we seek to use appropriate contractual, organizational and technical safeguards.
10. Data security
We take reasonable security measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction. Security measures may include:
- Access controls
- Authentication mechanisms
- Role-based access
- Secure hosting
- Encryption or other appropriate technical safeguards where suitable
- Monitoring and security controls
- Administrative procedures
- Staff confidentiality obligations
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. The DPDP Act requires a Data Fiduciary to implement reasonable security safeguards and provides obligations relating to personal-data breaches.
11. Data retention
We retain personal information only for as long as reasonably necessary for:
- Providing the requested services
- Maintaining customer and transaction records
- Completing ongoing services
- Resolving disputes
- Preventing fraud and misuse
- Meeting accounting, tax and other legal obligations
- Complying with applicable regulatory requirements
When personal information is no longer required for the relevant purpose and there is no legal reason to retain it, we will take appropriate steps to delete, anonymize or otherwise dispose of it. The DPDP Act provides for erasure when the specified purpose is no longer being served, subject to retention required by law.
12. Your rights
Subject to applicable law and its effective provisions, you may have rights relating to your personal data, including:
Right to access
You may request information about the personal data being processed by us and other information provided for under applicable law.
Right to correction
You may request correction of inaccurate or incomplete personal information.
Right to erasure
You may request deletion of personal information where applicable, subject to legal and other permitted retention requirements.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent in accordance with applicable law.
Right to grievance redressal
You may raise a privacy-related grievance with us.
Right to nominate
Where applicable under the DPDP framework, you may exercise the right to nominate another individual in accordance with applicable requirements.
13. How to exercise your rights
For privacy requests, corrections, deletion requests, consent-related requests or grievances, contact KalonLife Wellness Hub — Email: kalonlifewellnesshub@gmail.com · Customer Care: +91 95504 99923
Please provide sufficient information for us to identify your account or request. We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.
14. Grievance redressal
KalonLife Wellness Hub will provide an appropriate mechanism for receiving and addressing privacy-related grievances. You may contact us using the details provided in this Privacy Policy.
We will review and respond to privacy-related requests in accordance with applicable law and the procedures applicable to our organization. The DPDP Act requires Data Fiduciaries to establish an effective grievance-redressal mechanism.
Privacy / Grievance contact — Email: kalonlifewellnesshub@gmail.com · Phone: +91 95504 99923
15. Third-party websites and services
Our website may contain links to third-party websites, applications, payment gateways, social-media platforms or other external services.
We are not responsible for the privacy practices, content or security of third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing personal information.
16. Payment information
Payments may be processed through third-party payment gateways.
When you make a payment, you may be redirected to or interact with the payment provider's platform. Payment providers may collect and process information according to their own privacy policies and applicable security requirements.
KalonLife Wellness Hub does not intentionally collect complete payment-card credentials through ordinary website forms.
17. Communications
We may contact you regarding:
- Consultation bookings
- Appointment reminders
- Service updates
- Orders
- Payments
- Delivery
- Account activity
- Customer support
- Important policy changes
Where permitted and where appropriate consent is obtained, we may also send promotional communications about KalonLife products, services, wellness programs and offers. You may request to stop promotional communications by using the unsubscribe mechanism provided or contacting us.
Service-related communications may continue where reasonably necessary to provide a service or comply with applicable obligations.
18. Data transfers
Depending on the technology and service providers used by KalonLife Wellness Hub, personal information may be processed or stored on systems located in India or other jurisdictions.
Where applicable, we will take appropriate measures and comply with restrictions or requirements concerning transfers of personal data outside India. The DPDP Act contains specific provisions concerning processing of personal data outside India and government-notified restrictions.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Changes in technology
- Changes in legal or regulatory requirements
- Changes in data-processing practices
- Improvements to our privacy and security practices
The updated version will be published on our website with the revised “Last Updated” date. We encourage users to periodically review this page.
20. Governing law
This Privacy Policy shall be governed by the applicable laws of India. Nothing in this Privacy Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.
21. Contact us
For questions, requests or concerns regarding this Privacy Policy or the processing of your personal information:
KalonLife International India Private Limited / KalonLife Wellness Hub
- Website: www.kalonlifewellnesshub.com
- Email: kalonlifewellnesshub@gmail.com
- Customer Care: +91 95504 99923
- GSTIN: 37AALCK4003H1ZN
- Privacy & grievance contact: kalonlifewellnesshub@gmail.com