1. Scope of this policy
KalonLife Wellness Hub offers wellness products including nutritional supplements, millets, seeds, snacks, personal-care products and other eligible products listed on our website.
This Shipping & Delivery Policy applies to physical products purchased through our authorized online ordering channels.
Diet consultations, online consultations, wellness programs and other digital services are not physical products and are therefore not covered by the shipping timelines in this policy.
2. Order processing
Orders are normally processed after successful payment confirmation.
Orders are generally dispatched within 2–5 business days, subject to:
- Product availability
- Payment confirmation
- Address verification
- Order volume
- Operational circumstances
- Public holidays or unforeseen events
Orders received on Sundays or public holidays may be processed on the next business day.
We may contact the customer if additional information is required to process or deliver an order.
3. Delivery time
After dispatch, estimated delivery time is generally:
- Metro cities: 2–5 business days
- Other cities and towns: 3–7 business days
- Remote or difficult-to-service locations: 5–10 business days
These are estimated timelines and are not guaranteed delivery dates.
Delivery may take longer during:
- Public holidays
- Festivals
- Promotional periods
- Severe weather
- Natural disasters
- Transportation disruptions
- Courier service interruptions
- Government restrictions
- Other circumstances beyond our reasonable control
4. Shipping charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Product weight
- Package dimensions
- Promotional offers
- Applicable logistics charges
Where free shipping is offered, the applicable conditions will be clearly communicated at the time of purchase.
5. Delivery address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- House/Flat/Building number
- Street/Area
- City/Town
- District
- State
- PIN code
- Valid contact number
KalonLife Wellness Hub shall not be responsible for delivery delays, failed deliveries or additional charges arising from an incorrect, incomplete or outdated address provided by the customer.
6. Order tracking
Where tracking is available, customers may receive shipment tracking information through SMS, email, WhatsApp or other applicable communication channels.
Customers may use the tracking information to monitor shipment status.
Tracking information may take some time to become active after the shipment has been handed over to the logistics provider.
7. Delivery attempts
The courier or logistics partner may make multiple delivery attempts according to its operational procedures.
If delivery fails because:
- The customer is unavailable
- The address is incorrect
- The customer refuses delivery
- The phone number is unreachable
- The customer does not respond to the courier
- The delivery location is inaccessible
the shipment may be returned to the sender.
Additional shipping charges may apply if the customer requests re-dispatch where permitted.
8. Damaged package
Customers are advised to inspect the package at the time of delivery.
If the outer package appears visibly damaged, tampered with or opened, the customer should:
- Take photographs or video of the package before opening it.
- Record the damage or tampering clearly.
- Contact KalonLife Customer Care as soon as possible.
- Retain the original packaging and product until the complaint is resolved.
For damaged products, photographic or video evidence may be requested to help us investigate the matter with the logistics partner.
9. Wrong or missing products
If you receive:
- A product different from the product ordered
- A missing item
- An incorrect quantity
- A product damaged during transit
please contact us within 48 hours of delivery.
The customer may be requested to provide:
- Order number
- Photographs/video of the package
- Shipping label
- Product photographs
- Description of the issue
After verification, KalonLife may arrange an appropriate resolution, which may include replacement, missing-item shipment, refund or another suitable remedy, subject to the circumstances and applicable law.
10. Expiry and product quality
KalonLife Wellness Hub aims to dispatch products within their stated shelf life and in suitable packaging.
Customers should check the product label for:
- Batch number
- Date of packing/manufacture, where applicable
- Best Before / Use By date, as applicable
- Storage instructions
- Product-specific directions
Customers should not use products after the applicable expiry or use-by date.
11. Storage after delivery
Certain products may require specific storage conditions. Customers should follow the storage instructions printed on the product packaging. Unless otherwise stated on the product label, products should generally be stored in a cool, dry and hygienic place away from direct sunlight and moisture.
KalonLife Wellness Hub is not responsible for deterioration caused by improper storage after successful delivery.
12. Return-to-origin (RTO)
An order may be returned to KalonLife or the applicable seller/warehouse if delivery cannot be completed. Possible reasons include:
- Incorrect address
- Customer unavailable
- Repeated failed delivery attempts
- Customer refusal
- Incomplete contact details
- Delivery restrictions in the destination area
If an order is returned to origin, customers may contact Customer Care regarding the available options. Any refund or re-shipment will be handled in accordance with the applicable Return & Refund Policy.
13. Delivery to restricted locations
Certain locations may not be serviceable by our logistics partners. If delivery is unavailable for a particular PIN code, the order may be cancelled and any eligible amount paid by the customer may be refunded according to the applicable refund process.
14. Multiple products in one order
If an order contains multiple products, KalonLife may ship the products together or in separate shipments depending on:
- Product availability
- Warehouse location
- Product type
- Packaging requirements
- Logistics considerations
Where separate shipments are made, customers may receive separate tracking information.
15. Cash on delivery
If Cash on Delivery (“COD”) is offered for a particular location or product, availability and applicable conditions will be displayed during checkout.
KalonLife reserves the right to restrict COD availability for certain:
- Locations
- Products
- Order values
- Customer accounts
- Promotional offers
16. International shipping
Unless specifically stated otherwise at checkout, KalonLife Wellness Hub currently focuses on deliveries within India.
International shipping, where introduced, will be subject to applicable customs requirements, import regulations, taxes, duties, product restrictions and destination-country laws.
17. Delayed delivery
If an order is delayed beyond the estimated delivery period, customers may contact Customer Care: +91 95504 99923 · Email: kalonlifewellnesshub@gmail.com
We will reasonably assist in checking the shipment status with the logistics provider.
A delivery delay does not automatically constitute a cancellation or refund unless permitted under the applicable Return & Refund Policy or applicable law.
18. Force majeure
KalonLife Wellness Hub shall not be responsible for delays caused by circumstances reasonably beyond our control, including:
- Natural disasters
- Floods
- Cyclones
- Fire
- Epidemics or pandemics
- Strikes
- Transportation disruptions
- Government restrictions
- Civil disturbances
- Courier disruptions
- Technical failures
- Other extraordinary circumstances
We will make reasonable efforts to resume normal operations as soon as practicable.
19. Shipping of nutritional supplements and food products
Nutritional supplements, millets, seeds, snacks and other food-related products will be packaged and dispatched in accordance with applicable product and packaging requirements.
Customers should:
- Check the product label before use.
- Follow the recommended directions on the label.
- Observe applicable storage instructions.
- Check for any relevant allergen information.
- Not use products beyond their applicable expiry/use-by date.
Nutritional supplements are not intended to replace a balanced diet or prescribed medical treatment.
20. Shipping of personal-care products
Personal-care products will be shipped in suitable packaging intended to reduce the risk of leakage or damage during transportation.
Customers should check the product packaging before use and follow the instructions and precautions printed on the product label.
21. Changes to this shipping policy
KalonLife Wellness Hub may update this Shipping & Delivery Policy from time to time to reflect changes in:
- Logistics arrangements
- Delivery partners
- Products
- Delivery locations
- Business practices
- Applicable laws or regulations
The latest version will be published on this page with the revised “Last Updated” date.
22. Contact us
For shipping, delivery or order-related assistance:
KalonLife Wellness Hub
- Website: www.kalonlifewellnesshub.com
- Email: kalonlifewellnesshub@gmail.com
- Customer Care: +91 95504 99923
For any order-related complaint, please provide your order number and registered contact details so that our team can assist you efficiently.
This Shipping & Delivery Policy should be read together with KalonLife Wellness Hub’s Terms & Conditions, Privacy Policy and Return & Refund Policy.
