Legal
Effective date: 12 August 2026 · Last updated: 12 August 2026
This Return, Refund & Cancellation Policy explains the terms applicable to purchases made through KalonLife Wellness Hub and its authorized online platforms.
KalonLife Wellness Hub aims to provide customers with quality products and professional wellness services. We also recognize the importance of providing a fair, transparent and convenient process for returns, refunds, cancellations and complaints. This policy should be read together with our Terms & Conditions, Privacy Policy and Shipping & Delivery Policy.
Website: www.kalonlifewellnesshub.com · Customer Care: +91 95504 99923 · Email: kalonlifewellnesshub@gmail.com
This policy applies to physical products purchased through KalonLife Wellness Hub, including, where applicable:
Different products may have different return conditions because of their nature, shelf life, hygiene requirements and applicable regulatory requirements.
For reasons of food safety, hygiene and product integrity, opened or used food products, nutritional supplements and personal-care products are generally not eligible for return merely because the customer has changed their mind.
However, this restriction does not affect a customer’s rights where a product is:
KalonLife will assess each complaint fairly based on the circumstances.
A return or replacement request may be considered in situations including:
The product or its packaging was damaged during transportation.
A product different from the one ordered was delivered.
One or more products paid for were missing from the shipment.
The product has a manufacturing or functional defect, where applicable to the product.
The product received materially differs from the product description, specifications or characteristics represented at the time of purchase.
Any other circumstance where a return, replacement or refund is required under applicable law.
The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities not to refuse appropriate return/refund where goods or services are not as advertised/agreed or where specified delivery obligations are not met, subject to applicable law and circumstances.
For product safety, hygiene and quality-control reasons, the following will generally not be eligible for return solely because the customer has changed their mind:
This exclusion does not limit any statutory rights available to the customer in relation to defective, damaged, wrong or misrepresented products.
Customers should report any damaged, incorrect, defective or missing product within 48 hours of delivery.
For certain product-related issues that may reasonably become apparent only after opening or inspection, customers should contact us as soon as the issue is discovered.
We recommend retaining the original product packaging until the complaint has been resolved.
Customers may contact Customer Care: +91 95504 99923 · Email: kalonlifewellnesshub@gmail.com
Please provide:
For damaged, incorrect or missing products, photographs or videos may help us investigate the issue with our warehouse or logistics partner.
After receiving a complaint, KalonLife Wellness Hub may review:
We may request the customer to return the product where reasonably necessary for inspection.
A return request will be evaluated fairly and in accordance with applicable law.
Where a replacement is approved, KalonLife may provide:
Replacement is subject to product availability.
If the product is unavailable, we may offer an appropriate refund or another mutually acceptable resolution, subject to applicable law.
A refund may be provided where:
The refund amount may depend on the nature of the complaint and the amount actually paid for the affected product or service.
If a product is confirmed to have been damaged during delivery, supplied incorrectly or otherwise qualifies for a refund, KalonLife may provide an appropriate refund or replacement. Where a refund is approved, the eligible amount may include the amount paid for the affected product and, where required by applicable law or appropriate to the circumstances, applicable delivery charges.
Customers may request cancellation before an order is dispatched.
Cancellation requests should be made as soon as possible through +91 95504 99923 or kalonlifewellnesshub@gmail.com.
If the order has already been dispatched, cancellation may no longer be possible through the normal cancellation process and the customer may need to follow the applicable return process.
Once an order has been dispatched, cancellation may not always be possible because the shipment may already be with the logistics provider.
If cancellation is not possible, the customer may contact us regarding the available options.
Any refund will be processed according to this policy and applicable law.
Where the return is required because:
KalonLife will determine the appropriate return-shipping arrangement.
Where a return is requested solely for a reason not covered by this policy, any applicable return shipping cost may be borne by the customer, subject to applicable law and prior communication.
If KalonLife cancels an order because the product is unavailable or cannot reasonably be supplied, the amount actually paid for the cancelled item will be refunded through the applicable payment mechanism, subject to the circumstances of the transaction.
If only part of an order is cancelled, the refund will generally relate to the cancelled portion.
Where possible, refunds will be made to the original payment method used for the transaction.
Depending on the payment method and circumstances, processing times may vary because banks, payment gateways and financial institutions may require additional time to complete the transaction.
KalonLife does not control the processing time of third-party banks or payment gateways after a refund has been initiated.
Once a refund has been approved, KalonLife will initiate the refund within a reasonable period.
The actual time for the amount to appear in the customer’s account may depend on:
Customers may contact Customer Care if the refund has not been received after the communicated processing period.
Diet consultations, online consultations, personalized nutrition plans, wellness programs and other professional or digital services are different from physical products.
A cancellation request may be considered if submitted before the scheduled consultation, subject to the package-specific cancellation terms.
Once a consultation has been completed, the consultation fee is generally non-refundable because the professional service has already been provided.
Where a personalized diet/nutrition plan has already been prepared specifically for a customer, the service may be considered completed or partially completed and may therefore not be eligible for a full refund.
Any applicable refund will be assessed based on the stage of service completion and the specific package purchased.
If a customer fails to attend a scheduled consultation without providing reasonable advance notice, the appointment may be treated as a missed appointment.
Where the package permits rescheduling, the customer may be offered another appointment subject to availability and the applicable package terms.
Repeated missed appointments may be subject to the specific terms of the purchased consultation package.
Customers may request to reschedule a consultation by contacting KalonLife Customer Care as early as reasonably possible.
Rescheduling is subject to:
For 1-month, 2-month, 3-month, 6-month or 12-month wellness packages, cancellation and refund eligibility may depend on whether:
Any eligible refund may therefore be calculated based on the unused portion of the service, applicable terms and applicable law.
Where a customer purchases a customized package combining:
the return or refund eligibility of each component may be assessed separately. A product that has been opened or used may not be eligible for return solely because the customer wishes to cancel the overall package. The service component may also be non-refundable to the extent that the service has already been provided.
Products purchased under promotional offers, bundled offers or customized discounts remain subject to this Return & Refund Policy. A promotional discount does not remove a customer’s statutory rights relating to defective, damaged, incorrect or misrepresented products. Where a partial return is permitted from a bundled or promotional order, the refund may be recalculated based on the applicable promotional pricing and the items retained by the customer.
Customers should follow the storage instructions printed on the product packaging.
KalonLife is not responsible for damage or deterioration resulting from:
This does not limit rights relating to manufacturing defects or other issues attributable to the seller or product.
KalonLife aims to dispatch products within their applicable shelf life.
If a customer believes that a product was delivered with an incorrect, expired or materially unacceptable shelf-life condition, the customer should contact us promptly with photographs of the product label and batch information.
The matter will be investigated and an appropriate remedy will be provided where warranted.
Where a refund is approved, applicable taxes included in the refunded transaction amount will be handled in accordance with the applicable invoice, tax and refund requirements.
KalonLife reserves the right to investigate unusual or repeated return/refund requests.
Where there is reasonable evidence of:
we may take appropriate action permitted under applicable law.
This provision will not be used to unfairly deny legitimate consumer complaints.
Nothing in this policy is intended to take away or restrict any right or remedy available to a consumer under applicable Indian law.
Where applicable law provides a customer with a right to return, refund, replacement, cancellation or other remedy, that right will prevail over any inconsistent provision of this policy.
The Consumer Protection (E-Commerce) Rules, 2020 contain obligations relating to returns, refunds, exchanges and complaints for e-commerce transactions.
If you have a complaint regarding a return, refund, cancellation or replacement, please contact KalonLife Wellness Hub — Customer Care: +91 95504 99923 · Email: kalonlifewellnesshub@gmail.com
Please include your order number and relevant supporting information.
We will review the complaint and provide an appropriate response in accordance with our internal process and applicable law.
KalonLife Wellness Hub may update this Return, Refund & Cancellation Policy from time to time to reflect:
The latest version will be published on www.kalonlifewellnesshub.com. The “Last Updated” date at the top of this policy will indicate when the policy was most recently revised.
KalonLife Wellness Hub
| Situation | General resolution |
|---|---|
| Wrong product delivered | Return/replacement/refund, subject to verification |
| Product damaged in transit | Replacement/refund, subject to verification |
| Missing product | Investigation and appropriate resolution |
| Confirmed defective product | Replacement/refund, as applicable |
| Material mismatch with order | Appropriate remedy, subject to applicable law |
| Customer changed mind about unopened eligible product | Subject to product-specific return terms |
| Opened food/supplement product | Generally non-returnable for change of mind |
| Used personal-care product | Generally non-returnable for change of mind |
| Order cancelled before dispatch | Refund where cancellation is accepted |
| Consultation already completed | Generally non-refundable |
| Personalized plan already prepared | Refund subject to service stage/package terms |
| Missed consultation | Rescheduling subject to package terms and availability |
| Promotional/bundle purchase | Subject to applicable promotional terms |
KalonLife Wellness Hub is committed to handling returns, refunds and complaints fairly, transparently and in accordance with applicable Indian law.
