Terms of Use

1. About the brand and legal entity

KalonLife Wellness Hub is a brand operated by KalonLife International India Private Limited.

For the purposes of these Terms, “KalonLife”, “Company”, “we”, “us” or “our” refers to KalonLife International India Private Limited.

“KalonLife Wellness Hub” refers to the brand, wellness centres, website, digital platforms, products, programs and services operated or offered under that brand by the Company. The brand name does not constitute a separate legal entity.

• GSTIN: 37AALCK4003H1ZN
• Website: www.kalonlifewellnesshub.com
• Email: kalonlifewellnesshub@gmail.com
• Customer Care: +91 95504 99923

2. Acceptance of terms

By using this website, you confirm that:

• You have read these Terms.
• You understand these Terms.
• You agree to comply with them.
• You will use the website only for lawful purposes.
• The information you provide to us is accurate and current.

If you are using the website on behalf of another person or organization, you represent that you are authorized to accept these Terms on their behalf.

3. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable law to purchase products or services through this website.

Where services involve a child or minor, the applicable parent or lawful guardian requirements must be followed.

Certain products or services may have additional age, usage or eligibility requirements stated on the relevant product or service page.

4. Website purpose

The website provides information and access to products and services offered under the KalonLife Wellness Hub brand, including, where applicable:

• Nutrition consultations
• Wellness consultations
• Personalized nutrition programs
• Weight-management support
• Child and teenage nutrition support
• Lifestyle and wellness programs
• Nutritional supplements
• Millets
• Seeds
• Healthy snacks
• Food products
• Personal-care products
• Other wellness products and services

The availability of any particular product or service may vary by location, time and applicable eligibility criteria.

5. Nutrition and wellness services

KalonLife Wellness Hub may provide access to qualified dietitians, nutrition professionals and other wellness professionals. The services are intended to provide nutrition, wellness education and lifestyle support.

Unless expressly provided by an appropriately qualified healthcare professional acting within their lawful scope of practice, our services are not intended to:

• Diagnose a disease or medical condition;
• Prescribe medication;
• Replace medical treatment;
• Replace emergency medical care;
• Provide medical diagnosis;
• Guarantee treatment or cure of a disease.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have any medical concern, you should consult an appropriately qualified healthcare professional.

6. No guarantee of health or weight-loss results

Individual wellness outcomes vary. Results may depend on factors including:

• Diet
• Lifestyle
• Physical activity
• Age
• Genetics
• Adherence
• Existing health circumstances
• Sleep
• Stress
• Other individual factors

KalonLife does not guarantee a particular weight-loss result, health outcome, body composition change or other wellness result.

Testimonials or customer experiences displayed on the website represent individual experiences and should not be considered a guarantee of similar results.

7. AI-assisted services

Certain KalonLife services may use artificial intelligence (“AI”) or technology-assisted tools for nutrition assessment, education, recommendations, personalization or wellness planning.

AI-generated information is intended to support the service and does not replace the professional judgment of a qualified dietitian, nutrition professional or medical practitioner. Users should not rely solely on AI-generated information for diagnosis, treatment, medication decisions or emergency situations.

8. Product information

We make reasonable efforts to provide accurate information about products displayed on the website. Product information may include:

• Product descriptions
• Ingredients
• Nutritional information
• Net quantity
• Directions for use
• Storage instructions
• Product photographs
• Pricing
• Packaging information
• Product benefits or permitted claims

Product information may change from time to time. The actual product label and packaging should always be checked before consumption or use.

9. Food, millets and nutritional products

Food products, millets, seeds, snacks, nutritional supplements and nutraceutical products must be used according to their respective product labels. Customers should review:

• Ingredients
• Allergen information
• Serving instructions
• Warnings
• Storage conditions
• Best Before / Use By information

KalonLife does not represent ordinary food products or nutritional supplements as substitutes for prescribed medical treatment. Applicable food and health-related claims are subject to applicable Indian regulatory requirements.

10. Personal-care products

Personal-care products must be used according to the instructions, warnings and precautions provided on the product label.

Individual responses to personal-care products may vary. Customers should discontinue use and seek appropriate professional advice if they experience a significant adverse reaction.

11. Account registration

Certain website features may require registration. You agree to:

• Provide accurate information;
• Keep your account information updated;
• Maintain confidentiality of login credentials;
• Not share your account with unauthorized persons;
• Notify us promptly of suspected unauthorized access.

You are responsible for activity conducted through your account to the extent permitted by applicable law.

12. Consultation bookings

Appointments may be booked through the website or other authorized channels. Appointment availability is subject to the schedule of the relevant professional.

Customers should provide accurate information when completing a consultation form.

Appointments may be rescheduled or cancelled according to the applicable consultation package and cancellation policy.

13. Customized nutrition plans

Where a customer purchases a personalized nutrition plan, the recommendations are prepared using information provided by the customer.

Customers are responsible for providing accurate and complete information relevant to the consultation. Failure to provide accurate information may affect the suitability of recommendations.

A personalized nutrition plan is intended for the individual for whom it was prepared and should not automatically be used by another person.

14. Orders and purchases

When you place an order through the website, you agree to provide accurate:

• Billing information
• Shipping information
• Contact information
• Payment information where required

Submitting an order constitutes a request to purchase the selected products. An order may be subject to availability, payment verification, pricing verification and other applicable conditions.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

• A product is unavailable;
• There is an apparent pricing or technical error;
• Payment cannot be verified;
• Delivery is unavailable;
• Fraudulent or unauthorized activity is suspected;
• Required information cannot be verified.

Any eligible refund will be handled according to the applicable Return, Refund & Cancellation Policy.

15. Pricing

Product and service prices displayed on the website are subject to change. Unless otherwise stated, applicable taxes may be included in or added to the displayed price as required by applicable law.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of genuine errors. Promotional prices may be subject to additional terms.

16. Payments

Payments may be processed through authorized third-party payment gateways. By initiating a transaction, you agree to comply with the applicable payment provider's terms.

KalonLife may not receive or store complete payment-card credentials processed directly by third-party payment providers. A transaction may be subject to verification, authorization and confirmation by the relevant financial institution or payment gateway.

17. Shipping and delivery

Physical products will be delivered according to our Shipping & Delivery Policy. Delivery dates are estimates unless expressly stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including logistics disruptions, weather events, public holidays and other unforeseen circumstances.

18. Returns, refunds and cancellations

Returns, refunds and cancellations are governed by the KalonLife Wellness Hub Return, Refund & Cancellation Policy. That policy forms part of these Terms.

Nothing in our policies is intended to exclude or restrict rights that cannot legally be excluded under applicable Indian law.

19. Intellectual property

All intellectual property appearing on this website, including where applicable:

• KalonLife trademarks
• KalonLife Wellness Hub branding
• Logos
• Product names
• Text
• Graphics
• Photographs
• Videos
• Illustrations
• Software
• Website design
• Content
• Layout
• Icons
• Training materials

is owned by, licensed to, or used by KalonLife International India Private Limited and is protected under applicable intellectual-property laws.

You may not reproduce, modify, copy, distribute, sell, publish or commercially exploit website content without prior written authorization.

20. KalonLife trademarks

KalonLife, KalonLife Wellness Hub and associated logos, names and branding elements may constitute trademarks or brand assets of KalonLife International India Private Limited or its licensors.

Nothing on this website grants you a license or right to use these marks without prior written permission.

21. User-generated content

If the website permits reviews, testimonials, comments, photographs or other user-generated content, you agree that:

• Your content must be lawful and truthful.
• You must have the necessary rights to submit it.
• It must not infringe another person's rights.
• It must not contain unlawful, defamatory, abusive or misleading material.
• It must not contain confidential information belonging to another person.

By submitting content, you grant the Company permission to use it for the purposes and in the manner communicated at the time of submission, subject to applicable law and our Privacy Policy.

22. Reviews and testimonials

Reviews and testimonials represent the views or experiences of the individuals who provide them. They should not be interpreted as guarantees of product effectiveness, medical outcomes or identical results.

KalonLife may moderate or remove content that is unlawful, fraudulent, misleading, abusive or otherwise violates applicable policies or law.

23. Prohibited use

You must not use the website to:

• Violate applicable law;
• Commit fraud;
• Misrepresent your identity;
• Attempt unauthorized access;
• Introduce malicious software;
• Interfere with website operation;
• Scrape or systematically copy website content without permission;
• Infringe intellectual-property rights;
• Upload harmful or unlawful material;
• Abuse promotional programs;
• Use another person's account without authorization.

We may restrict or suspend access where reasonably necessary to protect the website, users or Company.

24. Third-party links

The website may contain links to third-party websites or services. These links may be provided for convenience.

KalonLife International India Private Limited does not necessarily control or endorse third-party websites and is not responsible for their content, availability, security or privacy practices. Users should review the terms and privacy policies of third-party services before using them.

25. Website availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access. The website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Security incidents
• Upgrades
• Hosting problems
• Network disruptions
• Circumstances beyond our reasonable control

26. Website content

We make reasonable efforts to keep website information accurate and current. However, information may occasionally contain:

• Typographical errors;
• Outdated information;
• Technical errors;
• Product availability changes;
• Pricing errors;
• Incomplete information.

We reserve the right to correct errors and update information without prior notice, subject to applicable law.

27. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, shared and protected.

Please review the Privacy Policy before using services that require submission of personal information.

28. Product disclaimer

Products offered through KalonLife Wellness Hub are subject to our Product Disclaimer, which contains additional information concerning:

• Nutritional supplements
• Food products
• Millets
• Seeds
• Personal-care products
• Individual results
• Allergies
• Product usage
• Medical conditions
• Product claims

The Product Disclaimer forms part of these Terms.

29. Children and minors

Where services are intended for children or teenagers, the applicable parent or lawful guardian requirements must be followed.

The website should not be used by minors to independently purchase or participate in services where parental or guardian involvement is legally required.

30. Confidentiality

Information submitted through the website will be handled according to our Privacy Policy.

We will take reasonable measures to protect information under our control, subject to the limitations and risks inherent in internet-based systems.

31. Limitation of liability

To the extent permitted by applicable law, KalonLife International India Private Limited shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or services.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited under applicable law. Nothing in these Terms limits statutory consumer rights.

32. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities or expenses arising from your:

• Breach of these Terms;
• Misuse of the website;
• Violation of applicable law;
• Infringement of another person's rights;
• Unauthorized use of the website or services.

This clause does not limit any rights or remedies available to consumers under applicable law.

33. Suspension or termination

We may suspend or terminate access to your account or certain website features where reasonably necessary, including where:

• These Terms are violated;
• Fraudulent activity is suspected;
• Unauthorized access is detected;
• Website security is threatened;
• Required by law.

Termination does not affect rights or obligations that accrued before termination.

34. Changes to these Terms

KalonLife International India Private Limited may update these Terms from time to time. Changes may be made because of:

• New services;
• Changes in business practices;
• Technology changes;
• Regulatory requirements;
• Legal developments;
• Security improvements.

The updated Terms will be published on the website with a revised “Last Updated” date. Your continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

35. Governing law

These Terms shall be governed by the laws of India.

Subject to applicable consumer-protection and other mandatory legal rights, disputes arising from these Terms or the use of the website shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's applicable place of business.

Nothing in this clause prevents a consumer from exercising any statutory right to approach an authority, forum or court that has jurisdiction under applicable law.

36. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

The invalid provision will be interpreted or modified to the minimum extent necessary to make it legally effective where permitted.

37. Entire agreement

These Terms, together with the applicable:

• Privacy Policy
• Product Disclaimer
• Shipping & Delivery Policy
• Return, Refund & Cancellation Policy
• Consultation Terms
• Package-specific terms
• Other policies expressly incorporated into the website

constitute the applicable terms governing your use of the relevant website services, subject to applicable law.

38. Contact us

For questions regarding these Terms:

KalonLife International India Private Limited · Brand: KalonLife Wellness Hub

• Website: www.kalonlifewellnesshub.com
• Email: kalonlifewellnesshub@gmail.com
• Customer Care: +91 95504 99923
• GSTIN: 37AALCK4003H1ZN

For legal or policy-related enquiries, please use the above official contact details.